Last updated: June 18, 2026
Headings: The headings in these Terms are included for convenience only and shall not affect their interpretation.
Aqwash Ltd, company number 12345678, GST number 07AAAAA0000A1Z5, registered office Goa, India. In these terms Aqwash, we, us and our all refer to Aqwash Ltd.
You can contact Customer Support using the details at the end of these terms.
These terms govern your use of our website and mobile applications together with the Platform and your booking of services Jobs from independent technicians Service Providers through the Platform. They apply to both consumers and business customers. Where a clause applies only to consumers or only to business customers we say so expressly.
By creating an account or placing an order you agree to these terms and to our Privacy Policy and our Cookies Policy.
Aqwash provides the Platform and customer support service. We do not provide jobs. We act as a disclosed agent for each Service Provider. When you place an order we are authorised by the Service Provider to conclude the contract for the Job on the Service Provider's behalf and to collect payment as their agent. The Service Provider is the supplier of the Job and is solely responsible for performing it with reasonable skill and care. We will provide the Platform and our customer support service with reasonable skill and care.
You are responsible for making all arrangements necessary for you to access the Platform and for ensuring that anyone who accesses the Platform through your internet connection knows these terms and complies with them.
We try to ensure the Platform is available at all times, however availability is not guaranteed. We may suspend, withdraw or restrict the availability of all or any part of the Platform for business or operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
1. Availability: Service Providers are only available in the Service Provider Areas. If your postcode is outside those areas the Platform will tell you and you will be able to place an Order as per your convenience and availability.
2. How the contract is formed: When you place an Order through the Platform it is sent to the Order Queue for a Service Provider to accept. You will receive an Order Email. When a Service Provider accepts your Order you will receive a Confirmation Email. The contract for the Job is formed between you and the Service Provider when the Confirmation Email is sent.
3. Your details: You must give us accurate contact details and the correct location of the vehicle or item to be worked on. The Service Provider and Customer Support will rely on those details to contact you and to locate the vehicle or item and to carry out the Job you opted for.
4. Amending or cancelling before acceptance: You can cancel or amend your Order at any time before it becomes an Accepted Order. If you cancel in that window you will receive a full refund.
5. After acceptance: Once the Order becomes an Accepted Order any change or cancellation will be at the discretion of the Service Provider. If the Service Provider cannot accommodate your request we will cancel the Order and you can place a new one.
6. Estimated arrival and completion times: Any times shown on the Platform are estimates. Neither we nor the Service Providers guarantee that a Job will be started or completed within an estimated time.
1. Total price to you: The price you see at checkout is the total amount payable for the Job. If a Service Provider is GST registered that price includes GST at the prevailing rate. If a Service Provider is not TAX registered no TAX is chargeable on the Job price.
2. TAX invoices for the Job: Aqwash is not the supplier of the Job and cannot issue a Tax invoice for the Job price. If you require a Tax invoice for the Job you must request it from the Service Provider. We will facilitate that request through Customer Support. If the Service Provider is not TAX registered they cannot issue a Tax invoice and we will notify you of that.
3. Our commission and VAT: Aqwash charges the Service Provider a commission for use of the Platform and for customer support. That commission is subject to Tax. We invoice the Service Provider for our commission and Tax. We do not charge you a separate consumer facing commission unless we say so clearly at checkout.
4. Prices: Prices for Jobs are shown on the Platform. They can change at any time but will not affect an Order that already has a Confirmation Email, except in the case of an obvious pricing error. If there is an obvious error we will contact you promptly and you may cancel.
5. Who sets the price: Service Providers agree to provide Jobs at the prices listed on the Platform. Any discount or voucher that is applied is funded by Aqwash or shared between services provider and Aqwash depending upon the contract made with Service Provider and does not change what the Service Provider receives for the Accepted Order unless the Service Provider agreed otherwise in writing.
6. Discounts, codes and gift vouchers: The rules in Schedule 2 apply.
7. Payment processing: We use Razorpay to process all payments. When you place an Order your card may be pre authorized for the Order amount. We take payment as an agent for the Service Provider. Your payment to us discharges your payment obligation to the Service Provider.
8. Card payment delays and chargebacks: Sometimes card processing takes time. In the event of a cancellation your bank may take up to ten business days to release funds. If you dispute a transaction with your card issuer we will review the evidence from you and from the Service Provider and we will communicate with Razorpay and your bank as needed.
9. Failure to present the payment card: We can cancel an Order if the customer fails to present the card used for payment when we reasonably request it for fraud prevention or verification.
10. Weather or technical issues: Customer Support will contact you and the Order will be placed back in the Order Queue.
11. Inability to locate vehicle or obtain access: If the Service Provider cannot locate your vehicle or cannot obtain access and has taken reasonable steps to contact you using the details you provided, the Service Provider may leave after fifteen minutes. Customer Support will then contact you and the no show fees in Schedule 3 may apply.
12. Complaints, disputes, refunds and chargebacks: If you are dissatisfied with a Job please contact Customer Support within twenty four hours of being notified of completion. We will review the evidence from you and from the Service Provider, make a fair decision and coordinate any resolution including with the Service Provider's insurer where relevant. Our internal process is summarized in Schedule 4.
1. You are responsible for anything you post: Anything you post, upload or transmit on the Platform is non confidential. You promise you own or control the rights in what you post.
2. License: You grant us a non exclusive transferable sub-licensable royalty free license to use, copy, modify, translate, publish and display your content for the purpose of operating and improving the Platform and promoting the services.
3. Prohibited content: You must not post anything that breaches any law, is unlawful or fraudulent, contains advertising that you are not authorized to place, contains viruses or any harmful programs, is defamatory or offensive, infringes intellectual property rights, breaches a legal duty owed to another person, gives the impression it comes from us, promotes discrimination, illegal activity or violence, or impersonates another person.
4. Our right to remove: We may remove or edit any content that we reasonably consider to breach these terms or that may expose us or any third party to harm or liability.
5. Notice and take down: If you believe your rights are infringed by any content on the Platform please contact Customer Support with details and we will act promptly.
We process personal data in accordance with our Privacy Policy. We act as the controller of your account data. We share your contact and booking details with Service Providers so they can perform the Job. We also use your details to send booking updates, reminders and to request feedback. You can control your marketing preferences at any time. The transmission of information via the internet is not completely secure. Although we take steps required by law to protect your information, we cannot guarantee security of your data transmitted to the Platform. Any transmission is at your own risk.
We may suspend or terminate your right to use the Platform immediately by giving written notice if you breach these terms, if you post prohibited content, or if we reasonably believe your use presents a risk to us, a Service Provider or another user. On termination you must stop using the Platform and destroy any copies of materials you have downloaded or printed.
We can change these terms at any time. If we make a material change we will notify registered users by email or in account message at least thirty days before the change takes effect, unless the change is required by law or relates to a new product or feature. If you keep using the Platform after the change takes effect you accept the updated terms.
1. Our status for Tax: Aqwash Ltd is GST registered. We charge Tax on our commission and other platform fees that we charge to Service Providers. We do not generally charge Tax on the Job price because the Job is supplied by the Service Provider. Whether tax is chargeable on the Job price depends on the Tax status of the Service Provider.
2. Prices shown to customers: Prices displayed to customers on the Platform are shown as tax inclusive where applicable. Where the Service Provider is Tax registered, the Job price the customer pays will include Tax and the Service Provider will account for that tax. Where the Service Provider is not tax registered, no tax is due on the Job price.
3. Service Provider obligations: Each Service Provider is responsible for determining its own Tax status, for setting Job prices on the correct basis and for issuing Tax invoices to customers where required. Each Service Provider warrants to us and to customers that the tax information it supplies to the Platform is accurate and undertakes to update it promptly if it changes. Service Providers agree to indemnify Aqwash against any loss, liability, cost or claim arising from their failure to account correctly for Tax.
4. Business customers: If you are a business customer and you need a Tax invoice for any commission or platform fees charged by Aqwash, we will provide this on request.
5. Other taxes: Service Providers are solely responsible for all other taxes that apply to the Jobs they perform, including income tax, corporation tax and national insurance. Nothing in these terms creates an employment relationship between Aqwash and any Service Provider.
1. Statutory rights preserved: Nothing in these terms affects your statutory rights. Consumers are entitled to Jobs being performed with reasonable skill and care, within a reasonable time and at a reasonable price if not agreed. Remedies include repeat performance and price reduction under the Consumer Rights Act.
2. Aqwash warranty: We provide the Platform and Customer Support with reasonable skill and care.
3. Service Provider warranty: Each Service Provider is solely responsible for its Job and warrants to Consumers that it will be performed with reasonable skill and care. For Business Customers the Service Provider's contractual obligations are as agreed between you and the Service Provider, subject to mandatory law.
4. Excessively dirty vehicles or additional work: The Service Provider may refuse to complete a Job or may request an adjusted price after inspection. Any surcharge must be agreed with you. The fee table in Schedule 3 applies where relevant.
5. Revoking acceptance before arrival: A Service Provider may revoke acceptance of an Order of your vehicle in reasonable circumstances, for example illness, family emergency, serious transport issue, extreme weather or technical issues. Customer Support will contact you and the Order will be placed back in the Order Queue.
1. Eligibility: Unless stated otherwise, discounts, codes and vouchers are only for the first Order of a new customer. A new customer is someone who registers, books a Job and enters the specified code at checkout.
2. One per person: Only one discount, code or voucher can be redeemed per Order and each discount, code or voucher can only be used once per person.
3. No cash alternative: Discounts, codes and vouchers cannot be exchanged for cash, have no monetary value and cannot be transferred.
4. Not combinable: Discounts, codes and vouchers cannot be used in conjunction with any other Aqwash offer unless we expressly say so.
5. Expiry: Unless stated otherwise, discounts and codes must be redeemed within one calendar month of being issued. Gift vouchers expire 12 months after purchase if no expiry date is stated on the voucher.
6. Cancelled Orders: If an Order that used a discount or code is cancelled, the code will be invalid. New customer codes cannot be reused.
7. Fraud and misuse: We reserve the right to take reasonable action to protect against fraudulent or invalid redemptions, including requiring identity verification and closing accounts. Attempts to game the system using bulk entries, scripts, masked IP addresses or by using multiple identities will invalidate the Order and may result in account closure.
8. Liability: By redeeming a discount, code or voucher you release Aqwash from any liability in connection with the campaign except for death or personal injury caused by our negligence, fraud or any other liability that cannot be excluded by law.
9. Data: We will use your personal data for administering your Order and as otherwise set out in our Privacy Policy.
1. No show before any work has started: Where the Service Provider has taken reasonable steps to contact you and waited at least 15 minutes: you will be charged a no show fee of Rs 20 and Rs 50 depending on your vehicle.
2. Exterior Job completed, interior Job not possible: Due to inability to access the vehicle after reasonable attempts to contact you: you will be charged the price of the exterior Job plus an access failure fee of 20 rupees.
3. Excessively dirty vehicles and surcharges: Where a Service Provider reasonably considers that the vehicle condition requires materially more time or materials than the Job level booked, they may request an adjusted price. If you do not agree, the Service Provider may refuse to proceed and you will receive a refund of any amount you have paid, less any charges for work already completed.
1. Raise your complaint: Contact Customer Support within 48 hours of being notified that your Job is complete. Provide your Order reference, photos and a clear description of the issue.
2. Evidence collection: We will obtain evidence from the Service Provider, including photos taken before, during and after the Job and any technician notes.
3. Triage: We will assess whether the issue is service level, quality, delay, damage, or billing.
4. Proposed resolution: We will propose one or more of the following: repeat performance, partial refund, full refund, or referral to the Service Provider insurer. For business customers we may also propose a service credit.
5. Decision and payment: We will make a fair decision based on the evidence and notify you. If a refund is due we will process it promptly. Your bank may take up to ten business days to return funds.
6. Chargebacks: If you raise a chargeback with your card issuer, we will continue to manage the dispute through Razorpay. We will share evidence with the card issuer. This does not limit your statutory rights.
1. They will use reasonable skill and care and appropriate products and techniques for the vehicle surfaces.
2. They will not apply products that are unsuitable for the vehicle for example they will not polish matte paint or wrap finishes.
3. They will take before and after photos to evidence condition and work done.
4. They are not responsible for pre-existing defects or damage that could not reasonably have been identified prior to the Job.
5. Any paint correction, machine polishing or ceramic coating work should state the expected level of correction and any limitations clearly in the Job.
1. Accepted Order means an Order that has been accepted by a Service Provider.
2. Business Customer means a customer that is not a Consumer.
3. Consumer means an individual acting for purposes that are wholly or mainly outside their trade, business, craft or profession.
Customer Support means our customer service team.
4. Job means the service performed by a Service Provider that you book through the Platform, including but not limited to valeting, detailing, mobile repair work and mobile mechanical work.
5. Order means your order for a Job placed through the Platform.
6. Order Email means the email you receive acknowledging that we have received your Order.
7. Order Queue means the queue in which Orders wait to be accepted by a Service Provider.
8. Platform means the Aqwash website and mobile applications.
9. Service Areas means the geographic areas where Service Providers are available, as shown on the Platform from time to time.
10. Service Provider means an independent provider of services who uses the Platform, including but not limited to valeters, detailers, mobile repair technicians and mobile mechanics.
If you have any questions about these Terms, please contact us: