Privacy Policy

1. Introduction

Aqwash ("we," "us," "our," or "Company") is committed to respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application and website. Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

• Personal Data: Name, email address, phone number, vehicle information, payment information, location data, and any other information you voluntarily provide.
• Automatic Data: We automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing history within our application.
• Location Data: With your permission, we collect precise location information to help you find nearby service providers and for service delivery purposes.
• Usage Data: Information about how you interact with our application, including features used, services accessed, and time spent.

3. Use of Your Information

We use the information we collect in the following ways:

• To create and maintain your account
• To process your transactions and send related information
• To provide customer support and respond to your inquiries
• To send promotional emails, updates, and news about our services (with your consent)
• To improve our application, services, and user experience
• To prevent fraudulent transactions and enhance security
• To comply with legal and regulatory obligations
• To track service quality and performance metrics

4. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We may share your information with third-party service providers who assist us in operating our application, conducting our business, or servicing you.
• Business Partners: We may share information with affiliated companies and service partners to provide better services to you.
• Legal Requirements: We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, or protect the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide you with our services and fulfill the purposes outlined in this Privacy Policy. If you request deletion of your account, we will remove your personal information within a reasonable timeframe, except where we are required to retain it by law.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to opt-out of marketing communications
• The right to data portability
• The right to lodge a complaint with relevant data protection authorities

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our application. Cookies help us remember your preferences, understand how you use our services, and personalize your experience. You can control cookie settings through your browser or device settings. However, disabling cookies may affect some features of our application.

9. Third-Party Links

Our application may contain links to third-party websites and applications. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information. This Privacy Policy applies only to information collected through our application.

10. Children's Privacy

Aqwash is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information and terminate the child's account. If you believe we have collected information from a child under 18, please contact us immediately.

11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using Aqwash, you consent to the transfer of your information to countries outside your country of residence.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by updating the "Last Updated" date at the end of this Privacy Policy. Your continued use of our application following the posting of revised Privacy Policy means that you accept and agree to the changes.

13. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). You have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information collected from you
• Opt-out of the sale or sharing of your personal information
• Be free from discrimination for exercising your CCPA rights

To exercise these rights, please contact us at the information provided below.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Aqwash Privacy Team
Email: privacy@aqwash.com
Phone: +91 744 7555 766
Address: Aqwash Office, Dabolim - Goa, India, 403801