These privacy policy describe the policies and procedure of the collection, use, disclosure and protection of your information when you use our website located at Aqwash.com, Aqwash and its affiliates ( “Aqwash”, “Company”, ” we”,” ours”,” us”) A company established under the law of India having its registered offices located at.
The term “you” and “yours” refers to the users of the Aqwash platform. The term “service” refers to any service offered by Aqwash, whether on the Aqwash platform or otherwise.
This policy statement applies to persons who use the Aqwash application and the services provided by the AAP and by the Website. This privacy policy provides you with details about the manner in which your data is stored, collected, and used by us. Please read this policy before using or submitting any personal information to Aqwash.
Your Consent
By using the Aqwash platform and services, you agree and consent to the collection, transfer, storage, use, disclosure, and sharing of your information as described and collected by us in accordance with this policy. If you do not agree with the policy, please do not use, submit information or access Aqwash platform.
Policy changes
We may occasionally update the policy and the update policy will be posted here. Any significant changes made within the policy will be intimidated to you via notice on Aqwash platform or through you Email address and when required by law we will obtain your consents. To the extent permitted under applicable law , you continuous use of service following the changes within Privacy policy will constitue your consent and acceptance of those changes.
Links to other features
Aqwash Platform may contain and use links to other website and similar features. You use of such website and feature may result in collection, processing and sharing information about you and use of your personal information depending on website/feature. Any personal information collected by such website or feature is not governed by this privacy policy. Aqwash shall not be responsible and has no control over the use of such information by the website or feature accessed using such link contains on Aqwash platform. This policy shall not apply to any information you disclosed to any of our service provider /personnel which we do not require to share with us or any of our service provider. Please read such third party privacy policy before providing any personal information.
What information we collect.
- Account information: you’re full name, email address, address, phone number, postal code, password and other information that you may provide with your account setup. you may optional provide such information through third party sign-in service. We may fetch and store whatever information provide by you through these third party sign-in service. for some Aqwash service we may also collect and store your profile picture.
- Your preference: your preference and settings such as time zone and language. The search terms you have looked up, the result you selected, the Ads you clicked on, which features you used, real time location of your mobile device, how long you used our services.
- Your content: information you provide through our service which include ratings, reviews of our merchants, which services you used , history ,booking detail, time preferred, offers redeems, most used service, current and prior washing center order details etc and other information you provide to us.
- Your communications: Communications between you and other users, service providers, through our Services; your participation in promotion scheme; your request for certain features (e.g., updates or other products); your communication with us about employment and/or occupational/professional opportunities.
- Your transactional information: If you make bookings or purchases through our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information in a tokenized manner.
- Your Public Posts: You also may provide information (such as ratings, reviews, comments, likes, etc.) to be published or displayed (hereinafter, “posted”) on certain areas of our Services (collectively, “User Content”). Your User Content is posted on and transmitted to others at your own risk. Additionally, we cannot control the actions of other users of our Services with whom you may choose to share your User Content. We may display this information on the Services, share it with businesses, and further distribute it to a wider audience through third-party sites and services. You should be careful about revealing any sensitive details about yourself in such postings.
- Usage information: Details of your use of our Services, including traffic data, location data, logs and other communication data and the resources that you access and use on or through our Services.
- Stored information and files: our application may also access metadata and other information associated with other files stored on your mobile devices with your consent.
- We use the information you provide to us to enhance the functionality and improve the quality of our Services, and to personalize your experience while using our Services. We also use this information to display relevant advertising, provide support to you, communicate with you, and comply with our legal obligations.
Cookies
The Aqwash platform and third parties whit whom we partner uses cookies and tracking technology depending on the featured offered with respect to your use of the Services and third-party websites. “cookies” is a small piece of information stored by web server on a web browser so it can be later read back from the browser, no personal information will be collected via cookies and other tracking technologies.
- We use cookies and similar technologies for purposes such as:
- Authenticating users;
- Remembering user preferences and settings;
- Determining the popularity of content;
- Delivering and measuring the effectiveness of advertising campaigns;
- Analyzing site traffic and trends, and generally understanding the online behaviors and
interests of people who interact with our services.
- We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit the Aqwash Platform and use our Services, as well as when you visit other online sites and services.
How We Use Your Information
We use the information we collect for following purposes, including:
- To provide, personalize, maintain and improve our products and services, such as to enable and facilitate deliveries and other services, enable features to personalize your Aqwash account.
- To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services.
- To administer and enhance the security of our Aqwash Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
- To provide you with information about services we consider similar to those that you are
already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone or other internet based instant messaging systems) with information about these services;
- To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions,, make special offers provide customer support, process and respond to your queries;
- To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns and share it with third parties.
- To allow you to participate in interactive features of our Services, if any or to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
- If you are a partner washing centre or merchant or service provider, to track the progress of
wash or status of the wash placed by our customers.
- To carry out academic research with academic partners in an aggregated and anonymized
manner.
- Administer and facilitate contests, campaigns and giveaways.
We may combine the information that we receive from third parties with the information you give to
us and information we collect about you for the purposes set out above. We analyse the log files of our Aqwash Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.
Sharing Your Information
We use your personal information to send you marketing by post, telephone, social media platform, email, sms, application notification and silent notification to track installation status of the application. We share your information on the Aqwash platform and with other third partner who helps us provide service to you ( eg. your service provide/washing centre) however, we do not sell or rent individual customer name/ service provider name or personal information to any other third parties. In case we receive any legal complain request to disclose your personal information then we have reserve the right to do so.
- With service provider: We may share your information with our partners , washing centre, service provider, marketing partners, research firms, and other service providers or business partners, such as payment processing companies, for the purposes listed above. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys for us.
- With Connected Platforms/Apps: By providing your personal information, including addresses, phone numbers, booking history, and other details during your booking process,
you acknowledge and agree that such data may be used to personalize your experience across our ecosystem of services. This may include sharing and utilizing your information seamlessly across any connected platforms or apps within the Aqwash ecosystem, the Group (defined below), or any other apps or platforms developed by Aqwash, enhancing functionality and providing consistent service when you access them using the same credentials.
- With Partner Washing centre: While you place a request for your booking through the Aqwash Platform, your information is provided to us and to the Washing centre with whom you may choose to get service from. In order to facilitate your online wash booking processing, we provide your information to that washing centre in a similar manner as if you had placed an booking directly with the washing centre. If you provide a mobile phone number, Aqash may send you text messages or whatsapp regarding the wash process status.
- With Other Users: If you are a delivery partner, we may share your name, phone number, and/or profile picture (if applicable), tracking details with other users, Merchants, or other service providers to provide them the Services.
- For Crime Prevention or Investigation: We may share this information with governmental
agencies or other companies assisting us, when we are:
a) Obligated under the applicable laws or in good faith to respond to court orders and processes; or Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts.
b) Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party.
c) Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services.
d) This includes exchanging information with other companies and organizations for the purposes of fraud detection and credit risk reduction.
- With Advertisers and advertising networks: We may work with third parties such as network advertisers to serve advertisements on the Aqwash Platform and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. You cannot opt out of advertising on the Aqwash Platform, We may share your information other than as described in this Policy if we notify you and you consent to the sharing.
Data Security
Aqwash have strict security measures in place to protect the laws, misuse and alteration of information under its control. you are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the Awash Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone. Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the Aqwash Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorized access.
OPT-OUT
When you sign up for an account, you are opting in to receive emails from Aqwash. You can log in to manage your email preferences or you can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from Aqwash. if you wish to withdraw your consent for the use and discloser of your personal information in the manner mention in these policy or you want to delete the data being used by us mail to us with delete request and your request with be delt with. After which we will not use your personal data for any processing unless required by us to comply with our legal obligation. We may not be able to offer you any or all services upon such withdrawal of your consent.
Contact information: If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at support@aqwash.com. Further, please note that the Aqwash Platform stores your data with the cloud platform which may store this data on their servers located outside of India. They have their privacy policy for data protection which is available at their website. If you have any further question please contact us from the given detail.